About ZizaPay:

ZizaPay is a fast-growing fintech company revolutionizing cross-border payments for Africans. Our mission is to make sending and receiving money across borders as simple, fast, and affordable as possible. We’re passionate about financial inclusion, technology, and providing world-class service that connects people and businesses across the globe.

If you’re motivated by impact, innovation, and helping people solve real problems — then you’ll love being part of the ZizaPay team.

About the Role:

We are looking for enthusiastic and customer-focused Customer Support Representatives to join our growing remote team in Nigeria. You’ll serve as the first point of contact for our users — assisting them with account issues, transaction inquiries, and guiding them through our digital payment solutions.

Your empathy, communication skills, and problem-solving mindset will play a key role in building trust and ensuring a seamless user experience for every ZizaPay customer.

Key Responsibilities:

• Respond to customer inquiries via email, phone, social media, and live chat in a professional, friendly, and timely manner.
  
• Provide accurate information on ZizaPay products, services, and policies.
  
• Investigate and resolve customer issues promptly while maintaining a high level of customer satisfaction.
  
• Follow up on unresolved issues and ensure smooth communication between customers and internal teams.
  
• Proactively reach out to churned or inactive users to collect feedback and encourage re-engagement.
  
• Collaborate with product and operations teams to escalate recurring issues and suggest improvements.
  
• Use support tools such as ZohoDesk, ZohoChat, Slack, and Google Workspace efficiently.
  
• Engage with prospective users in online communities, fintech forums, and social platforms to promote ZizaPay awareness.
  
• Accurately record customer interactions and feedback in the CRM system.
  
• Perform additional administrative or data entry tasks as needed.
  

Requirements:

• 1–3 years of experience in a customer service or support role (fintech experience is a plus).
  
• Excellent verbal and written communication skills in English.
  
• Ability to work 40 hours per week and on rotating shifts (day/night/weekend).
  
• Strong problem-solving abilities and a proactive attitude.
  
• Ability to multitask and manage time effectively in a fast-paced environment.
  
• Tech-savvy and comfortable using modern communication and CRM tools.
  
• A genuine passion for helping customers and providing a world-class experience.
  
• Must have:
  
  • A laptop or desktop computer (Windows 10 or higher).
    
  • Reliable high-speed internet connection.
    
  • Quiet and distraction-free workspace.
    

Benefits:

• 100% remote work – operate from anywhere in Nigeria.
  
• Opportunity to grow and advance within a rapidly scaling fintech company.
  
• Supportive, inclusive, and collaborative team culture.
  
• Access to training and performance-based incentives.
  

Join Us:

At ZizaPay, we’re building the future of payments in Africa — and we want you to be part of that journey. If you’re passionate about people, technology, and purpose, apply today and let’s grow together.

📩 To Apply: Submit your resume and a brief cover letter to careers@zizapay.com with the subject line “Customer Support Representative – Nigeria.”